Q: Where is Zhongshan Gold Krypton Lighting Technology Co., Ltd located? A: Our address is Building 5, No. 148 Dongxing East Road, Guzhen Town, Zhongshan City, Guangdong, China. Guzhen is known as the “Lighting Capital of China.”
Q: What products do you specialize in? A: We focus on Lamp strip, power supply, aluminum material, accessories, etc.
2. Orders & Shipping
Q: What is your minimum order quantity (MOQ)? A: Our standard MOQ is [X] units, but we may accommodate smaller orders for new clients. Contact us for details.
Q: Do you offer international shipping? A: Yes! We ship globally. Shipping costs and delivery times depend on the destination and order size.
Q: Can I request a sample before bulk ordering? A: Yes, samples are available for testing. Fees may apply, but they can be deducted from future bulk orders.
3. Product Support & Warranty
Q: What is your warranty policy? A: We offer a [X]-year warranty on our products, covering manufacturing defects. Contact us with proof of purchase for claims.
Q: How do I troubleshoot product issues? A: Check our [Product Manuals] section or email chen18824956050@gmail.com for technical support.
4. Payment & Pricing
Q: What payment methods do you accept? A: We accept T/T (bank transfer), PayPal, Alibaba Trade Assurance, and other secure methods.
Q: Are prices negotiable for large orders? A: Yes, we offer discounts for bulk purchases. Request a customized quote via email or phone (+86 18824956050).
5. Customization & OEM Services
Q: Do you provide OEM/ODM services? A: Yes! We customize products (e.g., wattage, color, design, branding) to meet your requirements. Share your specs for a quote.
Q: How long does customization take? A: Lead times vary but typically range from [X] days for samples to [X] weeks for bulk production.
6. Contact & Support
Q: How can I reach your sales team? A: Contact us via:
Address: Building 5, No. 148 Dongxing East Road, Guzhen Town, Zhongshan, China
Q: Do you attend trade shows? A: Yes! We regularly exhibit at lighting fairs like the [Guzhen Lighting Fair]. Follow us for updates on upcoming events.
